Informations

Information about
your arrival

The most important questions about check-in, check-out, opening hours and cancellation policy.

Arrival and departure

Everything you need to know about check-in and check-out

Check-In: from 15:00 on the day of arrival
Check-out: until 10:00 a.m. on the day of departure
Late check-out: use of the wellness oasis, cake buffet with coffee and tea - for a fee
In case of arrival after 6:00 p.m. we kindly ask you for a short notification.
Underground garage with one free parking space per room (second parking space per day € 8,50). Four charging stations are available for electric cars.

Opening hours

Wellnessarea

07:00 to 09:00 Swimming pool area for adults
09:00 to 20:00 Swimming pool area for ALL
07:00 to 20:00 Fitness room
15:00 to 20:00 Wellness area (saunas)

Catering

07:30 to 10:00 Breakfast buffet
15:00 to 17:00 afternoon cake
18:00 to 20:00 evening snack 5 days a week

Apartments Flora at the outbuilding

The apartments are directly connected with the Nagalu (through the underground garage).
The use of swimming pool with garden, wellness area, fitness room and children's playroom are included in the price.
Breakfast in the Nagalu is included.
Coffee and tea is free in the Nagalu.
Afternoon cake (15:00 to 17:00) included in the price.
Wellness bag with bathrobe, bath slippers and towels available at the reception (deposit required).

Rooms

We ask for your understanding that we cannot promise certain room numbers or floors bindingly. The floor plans are schematic and serve as orientation, deviations are possible.

Pets

Pets are allowed on request and are welcome in the lounge and sun terrace. Cost: € 20,- per pet/day excluding food. In the ski - hiking room you will find a dog station with towels (2nd floor, exit north).

Kids

Crib and high chair available for free.
Children's bathrobes are available at the reception (free of charge).
Wellness area and fitness room not accessible for children under 15 years. Children welcome in the swimming pool area from 09:00 to 20:00 (parents are responsible for their children).
Playroom on the same floor as lounge and dining rooms, outdoor play area with sandbox and water games in summer.

Payment

Payments are possible in cash, by credit card (MasterCard, Visa) and by EC-Bankomat card.

Our bank details:
Pale Hotel Lasinga GmbH - Nagalu
Raiffeisenbank Serfaus-Fiss, A-6533 Fiss
IBAN: AT78 3631 5000 0014 1325
BIC: RZTIAT22315

We kindly ask you to indicate your name and travel date as reason for payment in case of a deposit, so that we can allocate the contribution correctly.

Cancellation conditions

To give you a high level of security, we have adjusted our cancellation conditions as follows for the winter season 2022/ 23 for you.

Winter season 2022/ 2023

Cancellation is free of charge up to 30 days before arrival. If you cancel
cancel 29 days to 7 days before arrival date, 70% cancellation fee of the booking amount will be charged. Cancel your vacation

7 days to 1 day before the day of arrival, 90 % cancellation costs of the booking sum will be charged (according to the AGBH).

Furthermore, a free cancellation by the vacationer as well as the hotelier for the period December 10, 2021 to April 18, 2022 is possible at any time, if one of the following three points applies to your travel time:

1. arrival or departure to Austria cannot be guaranteed due to a border closure.
2. Austria, Tyrol or the Serfaus-Fiss-Ladis region is classified as a risk area of the highest category
of your government is classified
3. after departure, you have to go into legal home quarantine.

Any deposits made will be applied in the form of a credit towards a future vacation.
This credit can be redeemed for a rebooking up to 2025.
No price commitment for rebookings.

In case of a positive test of you or family members, your travel cancellation insurance will come
comes into force - here please pay attention to the addition Covid 19.

You can cancel or rebook for summer 2022 up to 14 days before arrival without additional costs.
Possible without giving any reasons. After this period, the general terms and conditions apply.

Furthermore, a free cancellation or rebooking is possible UNTIL THE DAY OF ARRIVAL under the following conditions:
° In case of classification of the country of origin as a risk area and
associated quarantine regulations upon arrival
° In case of a valid travel warning for Austria/Tyrol/Region Serfaus-Fiss-Ladis
and associated quarantine obligations on the return journey
° Border closures
° Official closure of mountain railroads and infrastructure operations
° Official closure of accommodation facilities

Play it safe when booking your vacation. If something should come up or the measures for the containment of the Coronavirus with us or with you prevent a vacation, no further costs result for you.

Any deposits made will be applied to a future vacation in the form of a credit note.
This credit can be redeemed for a rebooking until 12/2026. No price commitment for rebookings.